Autopay - Scheduling the Next Payment

As many of you may have noticed, the Our Community Connect portal has been going through a lot of changes.  Below is one recent change that is crucial for our Autopay customers.

Autopay - Scheduling the Next Payment

When a customer chooses to sign-up for Autopay through the portal, they can choose when that payment is taken from their account or charged to their credit card.  They can choose up to ten (10) days prior to the due date.  The customer can see their scheduled payments by clicking on Manage Autopay when they sign-in to their account.

Important!  In order to make sure that all payments are scheduled, the following steps should be performed AFTER closing the period/cycle in Utility Billing.  

1.    Login to the portal as an administrator.  

2.    Click on Scheduled Payments under the Administration section.

3.    The top portion of the screen under Scheduled/Previous Payments shows all scheduled payments.  The bottom portion under Customers with auto pay enabled but no scheduled payments shows payments with no date scheduled.  To resolve those payments that are not scheduled, click the Schedule Payments button in the upper right.  A green Complete message will appear at the bottom of the screen.  

4.    Verify that there are no longer any payments at the bottom under Customers with auto pay enabled but no scheduled payments.

You can click the Schedule Payments button on this screen as many times as you like.

Adding a Step to the Utility Billing Checklist

Adding a task to your Checklist in Utility Billing to help as a reminder in performing this task after you close your period/cycle is recommended.  To do that, follow these steps:

1.    In Connect, go to Checklist over on the right panel so that it slides out.

2.    Click on Manage Checklists.

3.    In the list, find the Utility Billing checklist you use to complete your billing procedures.  Click on the plus button next to that checklist. 

4.    Click on the section titled Period End or the like.  

5.    Click on the Create a new item button at the top.  This will create a new step under that section.

6.    Change the Description to "Schedule Payments" or something of the like.  

7.    Click on Run another program, launch a file or URL when the task is selected.

8.    Type in the website of your Our Community Connect website.  It should be "https://" followed by your community name followed by "ourcommunityconnect.com" (e.g. https://anycitywi.ourcommunityconnect.com).

9.    Under the Notes section, you may want to type a reminder of what it is you need to do.  See screen shot below.

10.  Click OK to save these changes.

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